FAQ

What types of leather accessories do you offer?

HG Leathers specializes in a curated selection of premium leather accessories, including handcrafted belts, and wallets. Each product is designed to combine timeless craftsmanship with modern sophistication, ensuring both durability and style.

How can I ensure the longevity of my leather products?

To maintain the quality of your leather accessories, it is recommended to regularly clean them with a soft, dry cloth and store them in a cool, dry place. Avoid exposure to direct sunlight and moisture, as these can cause damage to the leather over time.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be unworn, unused, and in their original packaging with tags. A receipt or proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at HG@hgleathers.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, please inspect your order immediately and contact us at HG@hgleathers.com to evaluate the issue. We will work to resolve the problem promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.